Ms Nicci Iacovou
Director, Health Services Staff Training Unit
email: n.iacovou@qmul.ac.uk
Phone: +44 20 7882 2529
Fax: +44 20 7882 2552
Email: n.iacovou@qmul.ac.uk
Centre for Primary Care and Public Health
Barts and The London School of Medicine and Dentistry
Postal address:
2 Newark Street
Whitechapel
London
E1 2AT
Nicci Iacovou joined the Health Services Staff Training Unit (HSSTU or the unit) in October 2003, after working in a similar environment at the University of Reading . A graduate in biological sciences, her NHS career spans many years in a variety of health care fields and in interagency and multi-cultural settings including regional scientific services, learning disabilities, medical personnel and primary care.
Her work has been mainly in primary care development, including seven years as a freelance consultant, facilitator and trainer. Her work has included primary and community health care team development, practice development planning, primary care group development and clinical governance education programmes for community trusts. She has completed a number of research projects, including users' views on service provision, practice manager competences for three PCGs, training needs surveys, evaluation of a teaching PCT's first year and an evaluation of protected learning times for Reading and Wokingham PCTs. She has also lectured regularly at various educational institutions and has been a visiting lecturer at the University of East London.
Currently, she has lead responsibility for management training and any additional programmes run by the unit including the customer care programme, practical management workshops, and team development away days. She has strong belief in the ongoing education and training for all NHS staff and also the longer term impact of learning on working practices. She currently involved in an impact evaluation of HSSTU’s core training programme.
Research interests:
Impact evaluation of training and education on the student, their manager and the employing service.
The public health impact of education and training.
Views of patients and the public on health care services.
Publications:
Abbott SJ, Procter S, Iacovou N NHS Purchaser-Provider Relationships in England and Wales: The View from Primary Care. Social Policy and Administration February 2009, 43 (1): 1-14
Abbott SJ, Smith R, Procter S, Iacovou N Clinicians, market players or bureaucrats? Journal of Health Organization and Management 2008, 22 (5): 433-445
Abbott S, Smith R, Procter S, Iacovou N. Professional Executive Committees: What Do They Do? Public Money and Management October 2008; 28 (5):299-304
Abbott SJ, Smith R, Procter S, Iacovou N. Primary Care Trusts – What is the role of boards? Public Policy and Administration January 2008; 23: 43-59
Abbott SJ, Procter S, Iacovou N. Models for quality improvement and assurance in English and Welsh primary care. Primary Health Care Research & Development 2007; 8: 297–307
Stenner K and Iacovou N. Evaluating the impact on practice of a west of Berkshire protected learning time initiative in primary care. Education for Primary Care 2006 17: 371–78
Iacovou N. The Role of Practice Managers in the Development of Primary Care Groups. Primary Care Network 2000
Iacovou N and Pidd F. Piloting Turbulent Waters – Implications for Educating Leaders North Thames Now 1999; 21
Iacovou N. Assessing PCG Training Needs Primary Care Network 1999
Barking and Havering FHSA Patients' Views on General Practitioner Services - A Local Study 1990